*** IMPORTANT ANNOUNCEMENT ***

IMPORTANT UPDATE

LEVEL 2

Kia Ora to all our Customers!

We hope everyone has been well in their bubbles and is enjoying level 2.

COURIER UPDATE

NZ Post, Courier Post and other delivery agents are experiencing huge volumes of packages which is causing delays in deliveries and tracking updates. We ask that you please give the couriers an extra 2-5 working days for North Island deliveries and an extra 5-10 working days for Rural & South Island deliveries.

Updates from New Zealand Post and Courier Post can be found here.

The courier delays also impact stock deliveries from suppliers and as a result some products may not be available or there may be delays with getting items in. Please allow up to 1-3 working days for your order to process.

SHOP UPDATE

Our store will be open 9am-5pm Monday-Saturday however we are keeping our social distancing procedures in place throughout level 2.

- ONLY 2 customers will be allowed in our store's service area at a time

- MAXIMUM of 6 items per person

- You will not be able to browse our store so please ensure you know what you want before coming in. Please check our website to see if your desired item is in stock.

NO CASH PAYMENTS - CARD ONLY


 

Please contact us BEFORE you come in with your prescription on pharmacist@pharmacydirect.co.nz - THIS IS FOR PRESCRIPTION QUERIES ONLY For all other queries please email customerservice@pharmacydirect.co.nz


Other Updates - Stock, Making Contact etc:

- Quantity limits are in place for items that are in short supply or being rationed by suppliers.

 

- Paracetamol / Ibuprofen / Cough & Cold remedies are being rationed by suppliers so if your order contains more than is deemed necessary by our Pharmacist, your order will be adjusted accordingly. You will not be charged for any removed items.

 

- We are working to keep our website updated with stock levels but please note if a product is out of stock online, it will not be available in store either

 

- We DO NOT have any ETAs on out of stock products, they will be available to order online when they are back in stock. We are not able to do any back orders, holds for customers, or contact you if something is back in stock, please keep checking our website.

 

For more information regarding COVID-19 please see the New Zealand Ministry Of Health Website in the following link - https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus


The New Zealand Government also had a dedicated website for all things relating to the COVID-19 situation, you can view their site here - https://covid19.govt.nz/


Thank you for your continued patience and support.


Stay safe everyone and be kind to each other during these unsettling times.

The Team at Pharmacy Direct


Stay Safe. Shop Safe.