Level 4


Please Read

Kia Ora to our wonderful Customers!


We know this is a bit of a shock for us all but together we can all get through this! We've done it before, we can do it again. 


As a Pharmacy we are an essential service. Please be assured we will remain open during the Level 4 Lockdown. This includes both our physical shop and online orders so you will be able to access medications & masks. 



Our store is open 9am-5pm Monday-Saturday with Level 4 procedures in place:

As of 11.50pm 18/8/21 the government has made face masks mandatory for most public places at Level 4. All our staff are wearing masks in compliance and if you do need to come to our store you are also legally required to wear a mask. If you have a medical condition that prevents you from wearing a mask please contact us before visiting. Consider using our online services including for your medication needs as we can process and ship nationwide. Stay home, Shop Safe.


- ONLY 1-2 customers are allowed in our store at a time

- MAXIMUM of 3 items per person

- You will not be able to browse, please come with a prepared list - if an item is out of stock online, it will NOT be available in store.


PRESCRIPTIONS ONLY - Please contact us BEFORE you come in on 09 414 1424

- If you are showing symptoms, please refrain from visiting our store and contact your doctor or Healthline (0800 611 116)


Online orders will still be processed so we ask that you please avoid coming to our store and order online where possible, including prescriptions. 



- If you have been in contact with someone who is a confirmed case or you are self isolating we ask that you please order online instead of visiting our store.- Do you have COVID-19, or have been in close contact with someone who does, and you need your prescription? No problem, email our dispensary team on: pharmacist@pharmacydirect.co.nz and our Dispensary team will be able to help you out with that.




- Orders & stock may be delayed due to high volumes with ourselves, suppliers & the couriers. We are working to clear orders & queries ASAP

- We are keeping up to date with announcements and following guidelines from the New Zealand Ministry of Health

- Level 4 distancing & cleaning procedures are in place in our warehouse - including masks being mandatory for staff


NZ Post Delivery:

- NZ Post is considered an essential service and will keep delivering packages however they too will have updated procedures

- Please see the following link for more information https://www.nzpost.co.nz/contact-support/domestic-delivery-updates



Other Updates - Stock, Making Contact etc:


- We are working to keep our website updated with stock levels but please note if a product is out of stock online, it will not be available in store either

- We DO NOT have any ETAs on out of stock products, they will be available to order online when they are back in stock. We are not able to do any back orders, holds for customers, or contact you if something is back in stock. 

- We are currently NOT answering phone calls, so we can concentrate on all of the email queries & online orders coming through.


We would like to thank you all for your continued patience with us.


For more information regarding COVID-19 please see the following link - https://covid19.govt.nz/


Stay safe everyone & be kind to each other during these unsettling times.

We've got this!


The Team at Pharmacy Direct



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