Pharmacy Direct's Returns Policy
 
Pharmacy Direct's Returns Policy

Before returning any goods for a credit or refund please Email our Customer Service Team with your order number and reason for return.
customerservice@pharmacydirect.co.nz

 

  7 Day Rule
If you have changed your mind about a product please email us with your order number within 7 DAYS of you receiving your order. Products must be in their original packaging & condition.
This does not include Prescriptions / Adult Toys / Clearance Items / Prestige Beauty or Fragrance items. See below for more information.*


Please note:
Please ensure goods for exchange arrive in "as new" condition. Items that cannot be resold will not be credited or refunded. Return shipping is up to the customer unless the item is faulty or damaged.

If you have changed your mind we are unable to offer an exchange, however we can process a credit to be used on a new order instead of a refund if that is perferable. 


Consumers Guarantee/Refund
We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than 7 days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after 7 days. Please note that we are not obligated to refund items unless they are defective or damaged.

 

Refund of Shipping Costs
Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning an item due to change of mind the shipping fee is non refundable. 

  
*Special Exceptions  
 

  Prescription Items
Prescription items cannot be refunded or exchanged as it is against the law to redispense medication. If you are not sure about side effects or you have not taken the medication before we suggest that you receive your medication monthly. If you have any questions please contact our Dispensary Team. 

Adult Toy Supplies 
Due to Hygiene/Health reasons with Adult product toys, we are NOT able to refund or exchange an item if you have changed your mind on your purchase, so please choose your item carefully.

If your item faulty, we will send your item straight to the manufacturers for them to assess and replace/refund where appropriate. One of our Customer Services team will be in touch with you for the correct procedure prior to accepting a faulty item back. This must be within 7 days of receiving your order.

Prestige Beauty Items/Fragrances
If you have received in error from the supplier, please contact us. If you have chosen the incorrect item yourself, The suppliers have requested that you return it to them yourself and they will happily look after you. For more information, please contact us.

If your item is a manufacturers fault, we will contact the suppliers on your behalf to for them to assess and replace/refund where appropriate. One of our Customer services team will be in touch with you for the correct procedure prior to accepting a faulty item back. This must be within 14 days of you receiving your order.

Clearance Items
Please note that we are unable to accept back clearance stock for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.
 This must be within 7 days of you receiving your order


For our Contact Information please see here.

Please ensure that you enclose your proof of purchase (receipt or packing slip) and order number with your return.

Please ensure that all goods are wrapped securely and appropriately and arrive to us undamaged. Goods that are unable to be resold will not be refunded or credited.