PHARMACY DIRECT RETURNS POLICY

Pharmacy Direct's Returns Policy.
 
 
7 Day Rule
You may return any unopened  item* that is still in its original packaging to Pharmacy Direct within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund. We can process returns and refunds only for items purchased from Pharmacy Direct.

Please contact us first to receive your special Return Code.  This does not include Prescriptions/Contact Lenses/Adult Toys/Clearance items/Prestige Beauty/Fragrance items. See below for more information.


Please note:

Refunds will not be processed without the return code.
Please ensure goods for exchange arrive in "as new" condition, items that cannot be resold will not be exchanged.


Consumers Guarantee/Refund

We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to  refund items unless they are defective or damaged.

 

Refund of Shipping Costs

Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error, the shipping fee is non refundable and you may be asked to pay the re-shipping fee


*Special Exceptions
 

Prescription Items
Prescription items cannot be refunded or exchanged as it is against the law to redispense medication. If you are not sure about side effects or you have not taken the medication before we suggest that you receive your medication monthly.


Contact Lenses
Contact Lenses are special orders, and can not be refunded.  When you select your contact lenses you are purchasing lenses that have been prescribed to you by your optician.  You have self-selected the power and curve that you are prescribed. The only instance where a full refund will be considered is if the contact lens are faulty

Adult Toy supplies: Due to Hygiene/Health reasons with Adult product toys, we are NOT able to refund or exchange an item if you have changed your mind on your purchase, so please choose your item carefully.

If your item is a manufacturers fault, we will send your item straight to the manufacturers for them to assess and replace/refund where appropriate. One of our Customer services team will be in touch with you for the correct procedure prior to accepting a faulty item back.

This must be within 14 days of receiving your order.

Prestige Beauty items/Fragrances.

If you have received in error from the supplier, please contact us. If you have chosen the incorrect item yourself, The suppliers have requested that you return it to them yourself and they will happily look after you. For more information, please contact us.
 
If your item is a manufacturers fault, we will contact the suppliers on your behalf to for them to assess and replace/refund where appropriate. One of our Customer services team will be in touch with you for the correct procedure prior to accepting a faulty item back.
 

This must be within 14 days of receiving your order.

 
Clearance Items
 
Please note that we are unable to accept back clearance stock for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.
 
This must be within 7 days of receiving your order


Before returning any goods for exchange or refund please contact our Customer Service Team to see if the matter can be resolved. This may save you unnecessary shipping costs.

You will be given a special return code prior to sending the goods back. Returns will not be accepted without the return code.
 
Phone us:  Auckland: +64 9 414 0302, Outside Auckland: 0800 742 762 (within NZ) - Monday - Friday 9am - 5pm. (Customer Service not available on Weekends or Public Holidays)

Or email:  customerservice@pharmacydirect.co.nz

Please ensure that you enclose your proof of purchase (receipt or packing slip)  and returns number with your return.

Please ensure that all goods are wrapped securely and appropriately and arrive to us undamaged. Goods that are unable to be resold will not be exchanged.





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