SHIPPING

 

 

 

Shipping Information  

Pharmacy Direct - Your First Choice for Online Shopping 

All dollar amounts are quoted in NZ$ unless otherwise specified.

 
How much is Shipping within New Zealand?
 
 

 
* Prescription only (under $100) = $3.99 shipping
* Retail - ie shop items only (under $100) = $5.95 shipping
* BOTH Prescription AND Retail items together (under $100) = $5.95 shipping
* Please note that FREE Shipping excludes Bulky and/or Heavy Parcels.
 

What if my order is Heavy or Bulky?

 

If your order is very heavy, or is very big/bulky, You may be charged for the extra weight/volume. If that is the case, Pharmacy Direct will contact you directly to discuss prices/options prior to charging your order.
 
Do you do Saturday Delivery?
 
No, we do not do Saturday Delivery sorry.
 
 
Do you allow Pick up's of orders?
No, all orders placed online must be sent out. No pick up's in-store unfortunately.

 

How much is Shipping - Rest of the World ?
 

 

Australia
*Starting From - $20.00 Standard International Shipping (non trackable)  
*Starting From - $32.50 Economy Courier
*Starting From - $45.00 Express Courier
 
* Weight Limit of 2kg applies for ALL International Shipping orders to Australia. If it goes over 2kg then one of our Customer Services team will contact you with the actual shipping charge according to weight prior to your order being charged.
 
Rest of the World
*Starting From - $27.50 Standard International Shipping (non trackable)
*Starting From - $50.00 Economy Courier
*Starting From - $70.00 Express Courier

 

*Weight Limit of 1kg applies for ALL International Shipping orders to the Rest of the World. If it goes over 1kg then one of our Customer Services team will contact you with the actual shipping charge according to weight prior to your order being charged.  
 

 

Do you do FREE Shipping?


All orders NZ$100 and over are FREE Shipping anywhere in New Zealand*.

All orders AUD$200 and over are FREE Shipping anywhere in Australia* .
 

 

Unfortunately we are not able to offer Free Shipping outside of New Zealand or Australia. Normal International Shipping fees apply. *Excludes Bulky/Heavy Orders.
 
Free shipping to Australia is done using the  Standard International Shipping Service only. If you wish to upgrade to the Economy or Express Trackable service, please contact our customer services team who will be happy to sort that out for you. Please note that upgrading to the Economy or Express Courier options will incur a shipping charge.
 
* Weight Limit of 2kg applies for ALL International Shipping orders to Australia. If it goes over 2kg then one of our Customer Services team will contact you with the actual shipping charge according to weight prior to your order being charged.
 

 

How long does it take? *
 
NOTE: This is only once the order is finished and has been picked up by the courier, not from when order was placed.  

 

New Zealand*

1-3 Working Days* (See below for more details)
**This does not include Fragrances, Prestige Beauty Items, Contact Lenses or Adult Toys**

 

Australia*

Standard International Shipping - 10-15 working days - NON Trackable Service

Economy Courier - 6-10 working days - Fully Trackable

Express Courier - 4-6 working days - Fully Trackable

 

Rest of the World*

Standard International Shipping - 10-15 working days - NON Trackable Service

Economy Courier - 6 -10 working days - Fully Trackable

Express Courier - 4-6 working days - Fully Trackable

 

* These timeframes start only once the order has left our premises, not from the day your order is placed on our website. This may be due to stock availability. Working days means days during the week, not including weekend days. Please note that Pharmacy Direct has no control over the delivery times once it has left our premises.
 

* Prestige Beauty Items/Contact Lenses/Adult Toys :

These items have a delivery time of between 7-14 working days as they are either sent directly from the suppliers themselves, or they are a specialised order and we are at the mercy of waiting on the suppliers for delivery. Please note that during special holidays like Christmas, this timeframe may increase.

 

*Disclaimer from Courierpost Website:

You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because Courierpost does not directly control all parts of the delivery chain, we canít guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

 

*Delivery within NZ:

Please note that the delivery times may take longer during the Holiday seasons - ie Christmas, New Year and other public holiday dates. Once it leaves Pharmacy Direct's premises, we have no control over the delivery timeframe/courier drivers schedule.

 

*If paying by Direct Credit / Internet Banking:

All orders paid by Internet banking will start to be processed once the funds have been cleared by the bank. Payment is expected within 24 hours of placing the order. We are unable to start processing your order before payment has been received, so this may mean longer delays in receiving your order. If we have not received payment within 7 days, we will cancel your order. You are however most welcome to pop online and order from us anytime. Credit card orders are processed straight away.

 

 

Who do you use?  

 

For all parcels around New Zealand - we use Courierpost. For all International Parcels we use a combination of NZ Post, DHL, International Air and some third parties once the parcel has arrived in the country of destination.

 

Do you deliver to PO Boxes/Rural/Private Bags? 


Yes we deliver to PO Boxes, Private Bags and even Rural Areas within NZ.

 

 

 

Do you have to sign for the Parcel? 

 

No - all parcels go out NON-SIGNATURE.
Please ensure you have all of your address on your order as that is what is used as the delivery shipping address. If you wish to have signature required, please write SIGNATURE REQUIRED in the notes section of your order.

 

Can I leave a note for the Courier? 

 

Pharmacy Direct forwards all messages to the Courier Driver on the Delivery notes - however because we do not directly control all parts of the delivery chain, we cannot guarantee that the Courier Drivers will action the written requests. This is beyond Pharmacy Direct's control.

 

 

 

What if my International Order gets stuck at Customs? 


Individual countries have various laws for the importation of medicines, and whilst Pharmacy Direct will not knowingly export products to a country where those products are classified as Prescription items in that country, it is therefore still your responsibility to check your country's legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.

 

Pharmacy Direct will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs for containing any prohibited items. From time to time shipments are held by customs and subject to inspection fees - Pharmacy Direct is not liable for these fees.

 

If for any reason your International order is not allowed into your country and Customs returns it to us, then once we have received the parcel, we will refund your order - not including the original shipping fee. The parcel must be back at our premises physically before your order will be refunded. Our Customer Services team will contact you when it has arrived back safely.

 

 

If you find the answer you require is not in here, please contact our Customer Services team who will be happy to answer your questions.

 





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