SHIPPING
 

 

 

 

International Shipping Times have changed due to COVID-19. The restricted flights and border closures are causing extra delivery delays. Time frames vary from country to country due to differing restrictions & procedures. We have no control over this once it leaves our premises.   

 

Shipping Information  

Pharmacy Direct - Your First Choice for Online Shopping 

All dollar amounts are quoted in NZ$ unless otherwise specified.

 
How much is Shipping within New Zealand?
 
 

 
* Prescription only (under $100) = $3.99 shipping
* Retail - ie shop items only (under $100) = $5.95 shipping
* BOTH Prescription AND Retail items together (under $100) = $5.95 shipping
 
* Please note that FREE Shipping excludes Bulky and/or Heavy Parcels.
 
 

What if my order is Heavy or Bulky?

If your order is very heavy, or is very big/bulky, Customer Service will contact you to discuss shipping options and any additional charges before your order is processed.
 
Do you do Saturday Delivery?
No, we do not do Saturday Delivery sorry.
 
Can I Pick Up My Order?
No, all orders placed online must be sent out. No pick up's in-store unfortunately.

 

How much is Shipping - Rest of the World ?

 

Australia
* Weight Limit of 2kg applies for ALL orders shipped to Australia.  For any orders over 2kg one of our Customer Services team will contact you with the updated shipping charge according to weight prior to your order being processed.
 
*Starting From - $22.00 Standard International Shipping (non trackable)  
*Starting From - $34.00 Economy Courier
*Starting From - $77.00 Express Courier
 
Rest of the World
*Weight Limit of 1kg applies for ALL orders shipped Internationally (ex. Australia) For any orders over 1kg one of our Customer Services team will contact you with the updated shipping charge according to weight prior to your order being processed.

*Starting From - $29.00 Standard International Shipping (non trackable)
*Starting From - $53.00 Economy Courier
*Starting From - $133.00 Express Courier
 
 
Shipping Options & Timeframes*
 
 *Timeframes are approximations only. Extra delays due to COVID-19 may change these. Time frames vary from country to country due to differing restrictions & procedures. We have no control over this once it leaves our premises.   
We recommend you choose a TRACKABLE shipping option for added security & peace of mind.
 
New Zealand*
Standard Courier -  1 - 3 Business Days - Fully Trackable
 
 
Australia*
International Air Post Shipping - 20 - 30 Business Days - NON Trackable Service Economy Courier10 - 20 Business Days - Fully Trackable
Express Courier7 - 15 Business Days - Fully Trackable

 

Rest of the World*
International Air Post Shipping - 20 - 30 Business Days - NON Trackable Service Economy Courier10 - 20 Business Days - Fully Trackable
Express Courier 7 - 15 Business Days - Fully Trackable

 

* These timeframes start only once the order has left our premises, not from the day your order is placed on our website. Please note that Pharmacy Direct has no control over the delivery times once it has left our premises.
 

* Prestige Beauty & Fragrance Items / Adult Toys

These items have a delivery time of between 7-14 working days as they are either sent directly from the suppliers themselves or ordered as required. Timeframes may increase during busy periods. 

 

*Disclaimer from Courierpost Website:
You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because Courierpost does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.

*Delivery within NZ:
Please note that the delivery times may take longer during the Holiday seasons - ie Christmas, New Year and other public holiday dates. Once it leaves Pharmacy Direct's premises, we have no control over the delivery timeframe/courier drivers schedule.

*If paying by Direct Credit / Internet Banking: 
Orders paid by Internet Banking will start processing once the funds have been cleared by the bank.

 

Who do you use?  

Within New Zealand - CourierPost.
International Parcels we use a combination of NZ Post, International Air and some third parties once the parcel has arrived in the country of destination.

 

Do you deliver to PO Boxes/Rural/Private Bags? 
Yes we deliver to PO Boxes, Private Bags and even Rural Areas within NZ.

 

Do you have to sign for the Parcel? 

  No - all parcels go out NON-SIGNATURE.

Please ensure you have all of your address on your order as that is what is used as the delivery shipping address. If you wish to have signature required, please write SIGNATURE REQUIRED in the notes section of your order.

 

Can I leave a note for the Courier? 

 Pharmacy Direct forwards all messages to the Courier Driver on the Delivery notes - however because we do not directly control all parts of the delivery chain, we cannot guarantee that the Courier Drivers will action the written requests. This is beyond Pharmacy Direct's control.

 

What if my International Order gets stuck at Customs? 

Individual countries have various laws for the importation of medicines, and whilst Pharmacy Direct will not knowingly export products to a country where those products are classified as Prescription items in that country, it is therefore still your responsibility to check your country's legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.

 

Pharmacy Direct will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs for containing any prohibited items. Occasionally packages are held by customs & are subject to inspection fees - Pharmacy Direct is not liable for these fees.

 

If for any reason your International order is not allowed into your country and Customs returns it to us, or you want to return it because you don't want to pay the customs fees, then once we have received the parcel, we will refund your order - not including the original shipping fee. The parcel must be back at our premises physically before your order will be refunded. Our Customer Services team will contact you when it has arrived back safely.

 

 

If you find the answer you require is not in here, please contact our Customer Services team who will be happy to answer your questions.